Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. You can pay using UPI, cards, net banking, or cash on delivery (where available).

We accept all major credit/debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and Cash on Delivery for eligible orders.

You can modify or cancel your order within 1 hour of placing it by contacting us. Once the order is packed or shipped, changes cannot be made.

We deliver across India! Enter your pincode at checkout to check delivery availability and estimated delivery time for your location.

Delivery typically takes 3-7 business days depending on your location. For Kerala, delivery is usually within 2-3 days.

Yes! Orders above ₹499 qualify for free shipping within India. Orders below this amount will have a small delivery charge.

We source first-grade, export-quality products — the same quality that gets shipped to international markets like Dubai. Our fruits and vegetables are ozone-washed to ensure freshness and remove pesticide residues.

Our rice, pulses, and grains come from trusted suppliers in Tamil Nadu and Karnataka. Fresh produce is sourced from local markets and treated in our facility in Kochi.

Ozone washing is a chemical-free process that removes bacteria, pesticides, and contaminants from fruits and vegetables without affecting their taste or nutrition. It also extends shelf life naturally.

If you receive damaged or incorrect items, contact us within 24 hours of delivery with photos. We'll arrange a replacement or refund. Due to the nature of food products, we cannot accept returns for taste preferences.

Once your return is approved, refunds are processed within 5-7 business days to your original payment method. For COD orders, refunds are made via bank transfer.