Refund & Replacement Policy

We are committed to delivering the highest quality products. Here are our guidelines for replacements and refunds.

gpp_bad Important Food Safety Notice

Due to strict food safety and hygiene regulations, we cannot accept returns or provide refunds for opened or used food products. Please verify your order and product condition before opening the packaging.

do_not_disturb_alt Non-Returnable Items

  • cancel
    Opened Food Products Any product where the original seal or packaging has been broken.
  • cancel
    Used Products Products that have been partially consumed or utilized.
  • cancel
    Customer Mishandling Products damaged due to improper storage or mishandling after successful delivery.

autorenew Eligible Replacement Cases

inventory_2

Wrong Product Received

The item delivered does not match your order confirmation.

broken_image

Damaged Packaging

The product packaging was damaged during transit before delivery.

warning

Missing Items

An item listed in your order confirmation is missing from the package.

event_busy

Expired Product

The product received has passed its listed expiry date.

assignment_turned_in Reporting & Verification Process

1

Report within 24 Hours

You must contact our support team within 24 hours of delivery to report any issues eligible for a replacement.

2

Provide Evidence

Please provide clear photographs of the product, the damaged packaging (if applicable), and your order details.

3

Verification & Replacement

Our team will review your claim and verify the issue. Once verified, we will arrange for a replacement product to be shipped.

currency_rupee Refund Eligibility

Refunds as a Last Resort

We strive to replace damaged or incorrect items. Refunds are only processed in cases where a replacement is not possible (e.g., the specific product is out of stock).

Processing Timeline

Once a refund is approved, it will be processed and credited back to your original payment method. Processing times vary depending on your bank or payment provider.

support_agent

Need to Report an Issue?

Our support team is ready to assist you with replacements or concerns regarding your order.

mail Contact Support